Frequently Answered Questions

Got a question regarding YouPads? Check the list below we might have an answer waiting for you already. If you can’t find a suitable answer, don’t hesitate to contact us.


Shipping Information

How much does shipping cost?

We offer free worldwide shipping on every order on our website.

How long does shipping take?

It usually takes about two weeks for an order to arrive at your doorstep, but it depends on where you live.

However, under certain circumstances, it can happen that an order takes up to four weeks to arrive if the processing at your local shipping company gets delayed by customs.

If your order hasn’t arrived within two weeks, give it another two and it will arrive with a slight delay.

If you’re waiting for your order for more than four weeks, just get in contact with us and we will help you out to resolve any issues.

How long does processing take?

Processing an order usually takes 24 to 72 hours since we print our mousepads on demand.

Once your order has been processed and is on it’s way to your doorstep, you’ll receive an email.

Keep in mind that after the “Processing complete” email, which you’ll receive once your order has been processed, you won’t be able to cancel it anymore.

Where do you ship to?

Basically everywhere, except for Iran, Sudan, Syria, Cuba and North Korea.

Where do you ship from?

Our mousepads get produced and printed on in Shenzhen, China and will be shipped from there as well. That’s also one of the reasons we’re able to offer free worldwide shipping to our customers.

Our company’s headquarters is located in Berlin, Germany.

Can i track my order?

No, we don’t offer a tracking option for our free worldwide shipping method.

However, we might start offering tracked shipping methods for specific countries in the future.

Payment and Gift Card Information

What payment methods do you offer?

You can pay with PayPal, Credit Card, Sofort, iDeal, Bancontact, Google Pay, Apple Pay or with our own Gift Cards.

Do Gift Cards expire?

Gift Cards expire one year after their creation date.

You can check your gift card’s expiration date here.

Can i check my gift card's balance?

Yes, you can check your gift card’s balance and expiration date here.

Order Information

Can i cancel my order?

Cancelling an order is only possible if your order hasn’t been processed yet.

Once you’ve received the email-notification that your order has been processed, there is no way for us to cancel the shipping process.

If you want to cancel an order, make sure it hasn’t been processed yet and send us a cancellation request using our contact page.

My order hasn't arrived yet, what now?

Please wait up to four or five weeks after placing your order for it to arrive. It usually just takes two weeks to arrive, but under certain circumstances it can take longer.

If your order still hasn’t arrived after four or five weeks, send us a message using our contact page and we will help you to resolve the issue.

My order arrived damaged/defective.

If your order was damaged during shipping, contact us immediately and we will help you out.

Couldn't find the answer you were looking for? Contact us!