You can find this information on our shipping information page.

Processing an order usually takes 24 to 48 hours since we print our mousepads on demand.

Once your order has been processed and is on it’s way to your doorstep, you’ll receive an email.

You can find this information on our shipping information page.

Basically everywhere, except for countries where our shipping company Deutsche Post/DHL doesn’t ship to.

Our company’s headquarters is located in Berlin, Germany.

That’s where we’re producing and shipping out your mousepads from.

Yes. Once your order has left our warehouse, you’ll receive an email with the tracking information.

Orders can be tracked on the Deutsche Post/DHL website. As well as on the website of your country’s postal service.

Cancelling an order is only possible if your order hasn’t been processed yet.

Once you’ve received the email-notification that your order has been processed and shipped out, there is no way for us to cancel the shipping process.

If you want to cancel an order, make sure it hasn’t been processed yet and send us a cancellation request using our contact page.

If your order was damaged during shipping, contact us immediately and we will help you out.

If your package has been returned to us, commonly referred to as “returned to sender” by postal services, please reach out to us for assistance in arranging a re-shipment of your items. Kindly note that you will be responsible for covering the shipping fees associated with the re-shipment. In the event that we have already received a “Return to Sender” package, there is a possibility that we attempted to contact you via email.

Packages are typically returned to the sender for various reasons, often due to incorrect addresses or the absence of a suitable drop-off point such as a mailbox or someone available at home during the delivery time. Postal services worldwide usually leave a notification for package pickup at one of their facilities. If this option is not available in your country or if you miss the pickup arrangement provided by your local postal services, your package is likely to be returned to the sender. Consequently, we are compelled to charge for the re-shipment of items.

To prevent such occurrences, please verify your address before finalizing your order. Additionally, regularly monitor the tracking information for tracked orders (consider using your postal service’s notification service for packages if available) and ensure that your mailbox is clearly visible for the mail carrier. If possible, be present at home during the delivery day or arrange for someone to receive the package on your behalf.

You can pay with PayPal, Credit Card, Sofort, iDeal, Bancontact, Google Pay or Apple Pay.