Frequently Answered Questions

Got a question regarding YouPads? Check the list below and we might have an answer waiting for you already. If you can’t find a suitable answer, don’t hesitate to contact us.


Shipping Information

How much does shipping cost?

You can find this information on our shipping information page.

How long does processing take?

Processing an order usually takes 24 to 48 hours since we print our mousepads on demand.

Once your order has been processed and is on it’s way to your doorstep, you’ll receive an email.

How long does shipping take?

You can find this information on our shipping information page.

Where do you ship to?

Basically everywhere, except for countries where our shipping company Deutsche Post/DHL doesn’t ship to.

Where do you ship from?

Our company’s headquarters is located in Berlin, Germany.

That’s where we’re producing and shipping out your mousepads from.

Can i track my order?

Yes. Once your order has left our warehouse, you’ll receive an email with the tracking information.

Orders can be tracked on the Deutsche Post/DHL website. As well as on the website of your country’s postal service.

Order Information

Can i cancel my order?

Cancelling an order is only possible if your order hasn’t been processed yet.

Once you’ve received the email-notification that your order has been processed and shipped out, there is no way for us to cancel the shipping process.

If you want to cancel an order, make sure it hasn’t been processed yet and send us a cancellation request using our contact page.

My order arrived damaged/defective.

If your order was damaged during shipping, contact us immediately and we will help you out.

Payment Information

What payment methods do you offer?

You can pay with PayPal, Credit Card, Sofort, iDeal, Bancontact, Google Pay or Apple Pay.