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Frequently Answered Questions

Got a question regarding YouPads? Check the list below and we might have an answer waiting for you already. If you can’t find a suitable answer, don’t hesitate to contact us.


Shipping Information

How much does shipping cost?

You can find this information on our shipping information page.

How long does processing take?

Processing an order usually takes 24 to 48 hours since we print our mousepads on demand.

Once your order has been processed and is on it’s way to your doorstep, you’ll receive an email.

How long does shipping take?

You can find this information on our shipping information page.

Where do you ship to?

Basically everywhere, except for countries where our shipping company Deutsche Post/DHL doesn’t ship to.

Where do you ship from?

Our company’s headquarters is located in Berlin, Germany.

That’s where we’re producing and shipping out your mousepads from.

Can i track my order?

Yes. Once your order has left our warehouse, you’ll receive an email with the tracking information.

Orders can be tracked on the Deutsche Post/DHL website. As well as on the website of your country’s postal service.

Order Information

Can i cancel my order?

Cancellation of an order is only feasible if the order has not undergone processing.

Once you’ve received the email notification confirming the processing and shipment of your order, regrettably, we are unable to intervene in the shipping process.

Should you wish to cancel an order, please ensure it has not been processed, and kindly submit your cancellation request through our contact page.

My order arrived damaged/defective.

In the event that your order sustains damage during shipping, please reach out to us promptly, and we will swiftly assist you in resolving the issue.

My order was returned to sender.

If your package has been returned to us, commonly referred to as “returned to sender” by postal services, please reach out to us for assistance in arranging a re-shipment of your items. Kindly note that you will be responsible for covering the shipping fees associated with the re-shipment. In the event that we have already received a “Return to Sender” package, there is a possibility that we attempted to contact you via email.

Packages are typically returned to the sender for various reasons, often due to incorrect addresses or the absence of a suitable drop-off point such as a mailbox or someone available at home during the delivery time. Postal services worldwide usually leave a notification for package pickup at one of their facilities. If this option is not available in your country or if you miss the pickup arrangement provided by your local postal services, your package is likely to be returned to the sender. Consequently, we are compelled to charge for the re-shipment of items.

To prevent such occurrences, please verify your address before finalizing your order. Additionally, regularly monitor the tracking information for tracked orders (consider using your postal service’s notification service for packages if available) and ensure that your mailbox is clearly visible for the mail carrier. If possible, be present at home during the delivery day or arrange for someone to receive the package on your behalf.

Payment Information

What payment methods do you offer?

You can pay with PayPal, Credit Card, Sofort, iDeal, Bancontact, Google Pay or Apple Pay.

Can I pay with my local currency?


Just proceed to your cart, select your preferred payment method, and let your payment provider handle the currency exchange seamlessly and automatically during the checkout process.

For instance, if you’re in the US using a Mastercard in USD, Mastercard will automatically convert your payment to Euros. No need for any additional steps on your part.